Refund Policy

1. General Policy

Bromfield Development LLC ("Bromfield Development," "we," "our," or "us") provides specialty construction, building improvement, and property maintenance services. Due to the nature of construction and contracting services — which involve the commitment of labor resources, procurement of materials, project planning, and site preparation — our refund policy reflects the real costs incurred on behalf of clients from the moment a project is approved and work begins. This policy applies to all service engagements unless otherwise specified in a written service agreement between Bromfield Development and the client.

2. Deposits

Deposits may be required prior to the commencement of work on certain projects. The following terms apply to deposits:

• Purpose of Deposits: Deposits are collected to secure project scheduling, initiate material procurement, and compensate Bromfield Development for pre-construction planning activities performed on behalf of the client.
• Non-Refundable Deposits: Where a project has been approved, materials have been ordered, or pre-construction work has commenced at the time of cancellation, the deposit may be wholly or partially non-refundable. The specific refundability of a deposit will be outlined in the written service agreement or proposal.
• Material Purchases: Any materials purchased specifically for your project at the time of cancellation are non-refundable. The cost of such materials will be deducted from any refundable portion of your deposit or invoiced separately if the deposit is insufficient to cover material costs.
• Project Preparation Costs: Pre-construction activities including site assessments, permit applications, engineering consultations, and scheduling commitments made on your behalf represent real costs that may be deducted from any refundable deposit amount.

3. Service Cancellation

Clients who wish to cancel a scheduled or active service engagement must follow the process outlined below:

• Cancellation Requests: All cancellation requests must be submitted in writing to contact@bromfielddevelopment.com or by certified mail to 333 W Broadway, South Boston, MA 02127. Verbal cancellations are not accepted and will not be considered effective.
• Notice Requirements: Cancellations submitted at least fourteen (14) business days before the scheduled project start date, where no materials have been ordered and no pre-construction work has commenced, may be eligible for a full refund of any deposit paid, less an administrative processing fee of $150.
• Late Cancellations: Cancellations submitted fewer than fourteen (14) business days before the scheduled start date, or after materials have been ordered or pre-construction work has begun, will be subject to deductions for all costs incurred by Bromfield Development to that point, including but not limited to material costs, labor planning, permit fees, and administrative expenses.
• Approved Refunds: Refunds, where applicable, will be processed within fourteen (14) business days of written cancellation approval and will be issued via the original payment method used, or by check if the original payment method is unavailable.

4. Active and Completed Construction Projects

The following terms apply to refund requests on projects that are currently active or have been completed:

• Custom Work: Construction services are performed to custom specifications for each client's specific property and project requirements. Completed custom work cannot be returned and is not eligible for refund.
• Labor Costs: Labor performed by Bromfield Development crews on your project is not refundable. All hours worked will be billed at the agreed contract rate regardless of the reason for project termination.
• Installed Materials: Materials that have been delivered to the project site, installed, or incorporated into the work are not eligible for return or refund.
• Completed Services: Services that have been fully performed and accepted by the client are not eligible for refund. If you believe that completed work does not meet the specifications outlined in your service agreement, please refer to the dispute resolution process in your service agreement or contact us directly.
• Partial Completion: In the event a project is terminated by either party after work has commenced but before completion, payment will be due for all work completed and materials procured up to the date of termination, as calculated by Bromfield Development based on percentage of completion.

5. Material Costs

Material costs are subject to the following refund terms:

• Standard Materials: Materials that have been ordered but not yet delivered may be eligible for cancellation with the supplier. Any restocking fees, shipping costs, or cancellation penalties charged by the supplier will be passed through to the client.
• Special Order Materials: Materials ordered specifically for your project — including custom-fabricated items, specialty finishes, or non-standard materials — are typically non-cancellable and non-refundable once ordered. Bromfield Development will inform you of special order status before placing such orders.
• Supplier Charges: Bromfield Development is not responsible for refund policies of material suppliers and subcontractors. Any charges imposed by suppliers in connection with order cancellations or returns will be the responsibility of the client.

6. Workmanship Disputes

If you have concerns about the quality of work performed by Bromfield Development, we encourage you to contact us promptly at contact@bromfielddevelopment.com or 857-472-3922 before pursuing any formal dispute process. We are committed to resolving legitimate workmanship concerns in a professional and timely manner. Workmanship disputes that cannot be resolved through direct communication will be subject to the dispute resolution provisions of the applicable service agreement and the laws of the Commonwealth of Massachusetts.

7. Refund Processing

When a refund is approved by Bromfield Development, the following process applies:

• Approval Process: All refund requests must be reviewed and approved in writing by an authorized representative of Bromfield Development. Approval is not automatic and is subject to verification of the circumstances of the request.
• Processing Timeframe: Approved refunds will be processed within fourteen (14) business days of written approval. Processing times may vary depending on payment method and financial institution policies.
• Payment Methods: Refunds will be issued via the original payment method where feasible. If the original payment method is unavailable, refunds will be issued by company check mailed to the address on file for the client.
• Partial Refunds: Where only a portion of a payment is eligible for refund after deduction of applicable costs, Bromfield Development will provide a written itemization of the costs deducted prior to issuing the partial refund.

8. Exceptions

Bromfield Development reserves the right to make exceptions to this Refund Policy on a case-by-case basis at our sole discretion. Any exception to this policy must be agreed upon in writing by an authorized representative of Bromfield Development and does not establish a precedent for future transactions.

9. Contact Information

For questions about this Refund Policy or to submit a cancellation or refund request, please contact: